FAQ
When can I expect to receive my items?
Orders are usually dispatched within 2 working days. I send all orders using Royal Mail. You should receive a confirmation email once your order is dispatched. Please check your junk mail if you have not received this. A tracking number will also be provided for Embroidery kits, art prints and clothing.
How are orders packaged?
Embroidery kits are sent in a plastic free, 100% biodegradable and compostable bag.
Art prints are backed with recycled cardboard and wrapped in a biodegradable and recyclable protective sleeve. They are posted in a ‘Do not bend’ cardboard envelope. Greetings cards and postcards are also sent in these envelopes.
Clothing is usually sent in a plastic free Jiffy Green padded bag.
Why don’t you deliver to my country?
Unfortunately, due to the costs involved I am unable to ship to countries that have packaging directives as these require expensive licenses that escalate costs significantly and are not currently an option for my very small business.
Please accept my apologies for any inconvenience caused. I will continue to monitor the situation and update when possible.